Customer Service A Successful Business Essay - 1828 Words

CUSTOMER SERVICE Each year companies lose an estimated $41 billion due to their poor customer service. (insightsquared) Customer service is one of the most important services in any business so much so that many successful businesses and members of senior management consider this as one of the keys that would spell the success or failure of the company. Today’s gloomy economic news is a concern for workers everywhere. Customer service is key to any businesses you are employed at. Skills in dealing with customers are more important than realized. Training is critical in running a successful business. Customer service functions are more than departments; they are part of an essential strategy for growing your business. Make the decision today to treat your customers well it is the cheapest marketing tool. Train your staff to be excellent representatives of the company. Great customer service is a skill that can be learned. People expect good customer service everywhere and it’s your job t o give it to them. You will learn 6 key fundamentals of basic customer service. Source Laura Spencer Fundamentals Listen Listening means the ability to actively understand information provided by the speaker and display interest in the topic discussed. It’s essential that companies or businesses today to listen to their customers. There are two kinds of passive and active listening. Passive is simply receiving the message without giving any external indications. Active is that anShow MoreRelatedTesco Internal And External Stakeholders Essay1714 Words   |  7 Pagessuccess of a business in delivering successful results and maintaining the activity of the businesses products and services. There are internal and external stakeholders in every company. An internal stakeholder is someone who is internally connected to the business that have personal interests which they may follow. An external stakeholder can be a person or a group of people such as investors, customers, suppliers, people who are predisposed by the business but are not fully in the business. TescoRead MoreService Strategies : A Successful Service Strategy1153 Words   |  5 PagesService Strategy A successful service strategy has to be implemented through executing thorough analysis, understanding customer demand, commitment from staff/management, intense dedication and a considerable financial amount allotted for spending. Policies and procedures should be outlined and must be customer service oriented. The work -flow should promote reliable service. A comprehensive contingency plan must be in place to ensure uninterrupted service to customers in case of an unforeseenRead MoreCustomer Service And Customer Success1247 Words   |  5 PagesCustomer service and customer success continues to be a big elephant in the room for many businesses. While most of today’s businesses have some level of training in customer service, many don’t take customer service seriously enough. But data consistently shows that customers are increasingly focused on the level of service they receive. A majority of today’s consumers is prepared to switch if the service they receive isn’t up to standard. But what is behind the enhanced focus on customer serviceRead MoreThe Effect Of Different Stakeholders Exert At Mercedes Benz1661 Words   |  7 Pagesstakeholders exert at Mercedes Benz. The stakeholders I will be discussing is the owner of the business, customers who buy cars as they provide good quality of service, employees who help the business to perform well and making profits and the Government who support Mercedes Benz because they have been running successfully throughout the years so they want to invest money to further develop the business. On the other hand, I will make the following points in my report is by commenting on the levelRead MoreCompare Contrast Paper of a Service vs Manufacturing Business1671 Words   |  7 Pagesthe world of business t here are many different necessities. There needs to companies that special in service and others that specialize in manufacturing. While every company takes a slightly different approach to offer a product or service these approaches are necessary in order for there to be a variance and options within the business world. Capital One and DeZURIK are alike all other businesses in the sense that they both take their own unique approach in running their business in contrast toRead MoreCustomer Service Essay examples1384 Words   |  6 PagesCompanies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve cust omer satisfaction? It’s essential that companiesRead MorePandor A Successful Radio Service Essay1358 Words   |  6 Pagesof the internet’s most successful radio service. It has over 250 million registered users and around 80 million active listeners. Will Glaser and Tim Westergren started the radio service in 2005, providing users a brand new way to stream music. The station allows users to select music based on the artists they like and using an algorithm it also creates a station that plays music related to the artist or genre (Lauden Traver, 2016, p. 97). Pandora uses a Freemium business model to generate revenueRead MoreD1 Evaluate how a selected business uses e-business Essay662 Words   |  3 PagesEvaluate how successful a selected business organisation has been in preparing for the growing use of e-business. In this report the business I have chosen to evaluate is Tesco’s. Tesco’s is one of the largest supermarket stores around the world; it has 330,000 staff working in 3,146 stores, there are stores located in China, Turkey and Japan. Research shows that they have stores in 9 other different countries and 27 million people outside of the UK own their own club card to receive offers andRead MoreConceptualizing a New Product or Service Division of an Existing Business1290 Words   |  6 Pagesï » ¿ Business Model and Strategic Plan Part I: Conceptualizing a New Product or Service Division of an Existing Business Angela Mosier BUS/475 May 11, 2015 Elaine Boyle Strategic planning is a very important part of the success of any business. â€Å"Focusing a company requires thought. It won’t happen if you don’t make the time,† (Kenny, 2015). There is a great deal of planning and examining the company and the world around it in order to develop a solid and successful strategic plan. ThisRead MoreStrategic Management Important Questions1648 Words   |  7 Pages1. Define Business Level Strategy integrated and coordinated set of commitments and actions the firm uses to aim a competitive advantage by exploiting core competencies in specific product markets. indicates the choiced the firm has made about how it intends to compete in individual product markets is the core strategy - the strategy that the firm forms to describe how it intends to compete in the product market customers are the foundation of successful business level strategies and should never

Annotated Bibliography Internal Control for Information...

Internal Control for Information Security: Annotated Bibliography Making the case for Network Security. (2012, Apr 19). Retrieved from Wikibon Blog: http://wikibon.org/blog/making-the-case-for-network-security/ This author addresses the central concerns regarding information security in the modern business world using broad strokes to make the importance of network security as a key business operation readily apparent to the reader. As the article is addressed primarily on business managers and other practically interested personnel, the language is a bit too full of professional jargon and other needless complications, however the basic facts that the author lays out and the conclusions drawn from these facts and their relationship are quite straightforward and clear. Though not providing any truly in-depth and concrete data or profound insights, this presents overview information that is directly related to the investigation of network and information security. Information: Complying with the Safeguards Rule. (n.d.). Retrieved from Bureau of Consumer Protection: http://www.business.ftc.gov/documents/bus54- customer-information-complying-safeguards-rule This government-produced document outlined what constitutes a financial institution as far as the rules for safeguarding consumers financial information is concerned. After providing this overview definition of different types of institutions that must comply with the safeguard rules, a broad description of the rulesShow MoreRelatedTop Three Trends in your profession and associated industry Annotated Bibliography1499 Words   |  6 Pagesin your profession and associated industry-Annotated Bibliography The top three trends in the Cyber Security field are salary, career advancement, and the need for predictions of the future in how information is exchanged. Cyber-crimes are becoming more popular and because of the many attacks that are happening much more frequently it has caused for a higher demand in cyber security professionals. Companies spend millions of dollars to correct security breaches within their organization. Back inRead MoreAnnotated Bibliography On Mobile Business Intelligence1615 Words   |  7 PagesCOMP1715 SCHOLARLY AND ACADEMIC PRACTICE INTERIM SUBMISSION ANNOTATED BIBLOGRAPHY: Mobile Business Intelligence; Who Benefits? PRINCESS DAVID OKORO 000857230 1 TABLE OF CONTENTS 2 INTRODUCTION 3 3 ANNOTATED BIBLIOGRAPHY 3 4 CONCLUSION 6 5 REFERENCES 6 2 INTRODUCTION The perception of mobile computing has been widespread in recent time, thus, generating a platform for the increase of Mobile Business Intelligence .This trend has been moderately encouraged byRead MoreVerizon Wireless1280 Words   |  6 Pagessupposed to, which led to the unawareness of fraud that by doing this led to the stock’s price. In 1999, internal investigations discovered questionable accounting practices. CEO Ebber received a controversial $408 million loan to secure by the company stock. WorldCom signed a credit agreement with multiply banks to borrow 2.65 billion that they will repay back within a year, in July 2001. The Securities and Exchange Commission made WorldCom to detail the fact s of underlying the events that happen inRead MoreThe Global Economic Crime Survey1452 Words   |  6 Pages â€Æ' Introduction Lately, a variety of information security threats have advanced. Denial of Service (DoS) attacks have been the most damaging according to security specialists. A Denial of Service attack is a way of blocking service from intended users. The severity of this attack varies with the magnitude of the target and the length of the attack. DoS attacks also include Distributed Denial of Service (DDoS) attacks which do damage on a larger scale. These DDoS attacks consist of many systemsRead MoreA Research on the Internal Control for Information Security3378 Words   |  13 Pagesï » ¿Internal Control for Information Security PLEASE PUT THE TOPIC DEFINITION STATEMENT HERE AT THE FIRST PAGE PLEASE PUT THE ANNOTATED BIBLIOGRAPHY AT THE LAST PAGE BEFORE THE REFERENCE PAGE Introduction Control is a set of mechanism that assists an organization to attain the desired objective. Control is fundamental to achieve organizational goal, and control aligns the aspiration of workforce with their capabilities. On the other hand, internal control for information security is the practiceRead MoreCultural Acceptance in Marjane Satrapis Persepolis1616 Words   |  7 Pageswhen he says â€Å"In this set of panels1, Satrapi introduces the reader to a familiar image, an Iranian woman in traditional hijab. Satrapi describes how most women hated the outfit because of the heat and awkward fit, but also appreciated the sense of security it gave them.† The hijab is something that the western audience cannot fully understand, however it is another example of how Satrapi is leading the readers to understanding Arabic culture. What stands out as the strongest tie between the eastRead MoreYmca London, Ontario2205 Words   |  9 Pagesformat instructions in your COMM 2200 course. As well, see http://libguides.bcit.ca/business for more citing information. Your powerpoint presentation should be included as an appendix. There is a lot of information to cover in a short space – you will need to be very concise in your writing and make every word count. You may NOT exceed this page limit, but you may put relevant information in appendices. Focus your writing on the application of concepts with a brief explanation of them. 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It has to be cautiously crafted to fit the needs of theRead MoreEssay Elemica7043 Words   |  29 PagesGlobal Information Systems Strategy ELEMICACooperation, Collaboration and Community | | Prepared by: Raphael Hassler Raphael.hassler@hnc.ch Title | : Elemica e-Business Initiative | Prepared for | : Dr. xxx, CEO of Elemica Inc. | Prepared by | : Raphael Hassler, CTO of Elemica Inc. | Date | : 5 June 2011 | | EXECUTIVE SUMMARY This is an in-depth study of Elemica’s existing B2B online business and the report contains the findings and its business potential of achievingRead MoreIt Organizational Structure2698 Words   |  11 PagesNina Hart ABSTRACT Human Resource Information Systems are the central technology of Human Resource Management. Most HRIS’s are underutilized. The cost to organizations usually outweighs the advantages of ownership. When utilized properly an effective HRIS can improve the bottom line and provide return on investment. The need for a quality improvement initiative of a Human Resource Information System (HRIS) is crucial to the retention of talent, productivity, and improvement of the bottom line

Ancient Egyptian Math Free Essays

In the ancient times, Egypt was a very large, complex nation. The ancient Egyptians did many things, but did they use Math? There are several evidences that the Egyptians, indeed used mathematics. Most of our knowledge of Egyptian math comes from two mathematical papyri: The Rhind Papyrus, and the Moscow Papyrus. We will write a custom essay sample on Ancient Egyptian Math or any similar topic only for you Order Now These documents contain many ancient Egyptian math problems. We also know the Egyptians used math just by looking at their architecture! The Great Pyramid at Giza is an incredible feat of engineering. This gives us one clear indication that the society had reached a high level of achievement. Another indicator is that early hieroglyphic numerals can be found on temples, stone monuments and vases. Beginning with the basics, here is how the Egyptians used math: Number System: The Egyptians had a base 10 system of hieroglyphs for numerals. This means that they had separate symbols for one unit, one ten, one hundred, one thousand, one ten thousand, one hundred thousand, and one million. For example, to make up the number 159, fifteen symbols are required:1 â€Å"hundred† symbol, 5 â€Å"ten† symbols, and 9 â€Å"unit† symbols. Over time the Egyptians came up with another form of numbers. These numbers were called â€Å"hieratic numerals†. These numerals were much more detailed, but more memorization was needed to remember all the symbols. The Hieratic Numerals included the numbers: 1, 2, 3, 4, 5, 6, 7, 8, 9,10, 20, 30, 40, 50, 60, 70,80, 90, 100, 200, 300, 400, 500, 600, 700, 800, 900, 1000, 2000, 3000, 4000, 5000, 6000, 7000, 8000, 9000 With this system, only a few symbols were needed to form large numbers. For example, the number 777 only uses 3 hieratic symbols, instead of 21 hieroglyphs. Adding and Subtracting: Adding and subtracting was a very simple process. All you would do was take the two numbers you were adding together and put the same symbols into the same group. For example, say that P stands for 1, and M stands for 10. All you need to do is add the numbers 15 and 27 together. PPPPP M = 15 PPPPPPP MM=27 To add those together we simply combine them. PPPPPPPPPPPP MMM= PP MMMM (42) The same process is used for subtraction. Multiplication: To multiply 2 numbers of any size, all you need to know is how to add. To multiply 2 numbers you would write them in a column form. Let’s multiply 36 and 21. We write the equation like this: 36 x 21 Below the two numbers each make 2 columns. The first column always begins with the number 1, and each number in that column doubles each time you write it. o your first column would look like this: 36 x 1 2 4 8 16 32 64 128 For the 2nd column, under the 21, begin with the number you are multiplying, and double that number each line. 21 21 42 84 168 336 672 1344 2688 In the end you should have two columns that look like this: 36 x 21 1 21 2 42 4 84 8 168 16 336 32 672 64 1344 128 2688 You then take numbers fr om the first column that will add up to 36: 32+4 = 36 Next plug in the corresponding numbers in the 2nd column to the equation that makes up the first number (in this example the number is 36). For example, the corresponding number to the number 2 is 42. The number across from the number 32 is 672, and the number across from the number 4 is 84. All I have to do is add those 2 numbers together: 672+84= 756 36Ãâ€"21=756 And there is your answer! Division is a reversal of the multiplication process: 300/25 1. 25 2. 50 4. 100 8. 200 16. 400 32. 800 64. 1600 200 + 100 = 300 Match the corresponding numbers: 8+4 = 12 The answer is 12. These multiplication, division, addition, and subtraction methods are all found on the Rhind and Moscow papyrus. What are these Papyri? They are ancient documents from around 2000 BC that have many advanced math formulas and problems on them. The Rhind Papyrus: The Rhind Papyrus is named after the British collector, Alexander Rhind, who found it in 1858. The Rhind Papyrus is located in the British Museum, and contains mathematics problems and solutions. There are 84 math problems including simple equations, geometric series simultaneous equations, determining, geometric series, and simple algebra found on the papyrus. The Moscow Papyrus: In the 19th century, an Egyptologist- Vladimir Golenishchev, found the apyrus and brought it to Russia. The Moscow papyrus contains only about 25 math problems. Of the 25 math problems, 7 of them are geometry. The papyrus is now located in the Museum of Fine Arts in Moscow The Ancient Egyptians obviously had a very good understanding of mathematics. They looked for patterns and found ways to add, subtract, multiply and divide. They came up with many formulas and tricks they helped their societies become more advanced. They have contributed much to our modern math world. So, the lesson to learn from this? Don’t underestimate math. Math is in everything! How to cite Ancient Egyptian Math, Papers

Personal As Well As Societal Relationships â€Myassignmenthelp.Com

Quesrtion: Discuss About The Personal As Well As Societal Relationships? Answer: Introducation The child has been identified to be present in level 2 where his sense of morality has been linked to that of personal as well as societal relationships. He is present in stage 4 which mainly concerns about law and order orientation. Here the child is seen to eat vegetable as a daily part of the meal along with meat as his mother had taught him that eating veggies are important for the body growth. The child has accepted the fact as a rule and believes that easting vegetable will help him to grow and be string like his father. He had said that whenever he wastes vegetable, his mother gives him punishments and whenever he completes his meal properly, he is rewarded with rides around the park which he loves. Hence, form this conversation, it is clearly understood that he is a blind follower of the rules which have been fixed by the families as well as the societies. In this stage. Kohlberg has mainly described an individual who sees rules in the same way by which others also looks at i t (Cherry 2014). Children obey rules by doing what one is taught or advised to do as they are imposed on them to be important as well as valuable (Araki 2014). The individual learns that if he violates any law, he would be punished and therefore he holds an obligation to perform any task as it is demanded from him by society and family (Krebs et al. 2014). Therefore the child also learns that it is good habit to have vegetable also if they are not tasty. Otherwise, he may not be taken to the park which is his perceived punishments. A marked difference in moral reasoning was noticed in the adolescent who was found to be falling in the category of level 3 in the stage 5 of social-contract orientation. In the interview, the adolescent boy stated that he had chosen himself to vegetarian not because he is forced or is advised by his parents. He had taken up vegetarian and morally he thinks killing lives for food is not ethical enough for human being who thinks himself as the brained and emotional souls n the earth. From the matured discussion, it is clearly seen that he has proved his moral reasoning beyond the shackle of rewards and punishments notions of the society and parental monitoring (Gibbs 2013). He has clearly learnt o understand the good and bad in each of the social customs and lifestyles mannerisms. He had learnt to judge on every aspect of lifestyles and pick up an opinion which according to him is the bet to develop the future world. In this way a marked difference was noted in the moral reasoning of the two individuals. References: Araki, N., 2014. AN APPLICATION OF KOHLBERGS THEORY OF MORAL DILEMMA DISCUSSION TO THE JAPANESE CLASSROOMAND ITS EFFECT ON MORAL DEVELOPMENT OF JAPANESE STUDENTS.Handbook of Moral and Character Education, p.308. Cherry, K., 2014. Kohlbergs theory of moral development.About. com Psychology. Gibbs, J.C., 2013.Moral development and reality: Beyond the theories of Kohlberg, Hoffman, and Haidt. Oxford University Press. Krebs, D.L., Vermeulen, S., Carpendale, J. and Denton, K., 2014. Structural and situational influences on moral judgment: The interaction between stage and dilemma.en: WM Kurtines et JL Gewirtz (eds.): Handbook of moral behavior and development,1, pp.139-169