Customer Service A Successful Business Essay - 1828 Words

CUSTOMER SERVICE Each year companies lose an estimated $41 billion due to their poor customer service. (insightsquared) Customer service is one of the most important services in any business so much so that many successful businesses and members of senior management consider this as one of the keys that would spell the success or failure of the company. Today’s gloomy economic news is a concern for workers everywhere. Customer service is key to any businesses you are employed at. Skills in dealing with customers are more important than realized. Training is critical in running a successful business. Customer service functions are more than departments; they are part of an essential strategy for growing your business. Make the decision today to treat your customers well it is the cheapest marketing tool. Train your staff to be excellent representatives of the company. Great customer service is a skill that can be learned. People expect good customer service everywhere and it’s your job t o give it to them. You will learn 6 key fundamentals of basic customer service. Source Laura Spencer Fundamentals Listen Listening means the ability to actively understand information provided by the speaker and display interest in the topic discussed. It’s essential that companies or businesses today to listen to their customers. There are two kinds of passive and active listening. Passive is simply receiving the message without giving any external indications. Active is that anShow MoreRelatedTesco Internal And External Stakeholders Essay1714 Words   |  7 Pagessuccess of a business in delivering successful results and maintaining the activity of the businesses products and services. There are internal and external stakeholders in every company. An internal stakeholder is someone who is internally connected to the business that have personal interests which they may follow. An external stakeholder can be a person or a group of people such as investors, customers, suppliers, people who are predisposed by the business but are not fully in the business. TescoRead MoreService Strategies : A Successful Service Strategy1153 Words   |  5 PagesService Strategy A successful service strategy has to be implemented through executing thorough analysis, understanding customer demand, commitment from staff/management, intense dedication and a considerable financial amount allotted for spending. Policies and procedures should be outlined and must be customer service oriented. The work -flow should promote reliable service. A comprehensive contingency plan must be in place to ensure uninterrupted service to customers in case of an unforeseenRead MoreCustomer Service And Customer Success1247 Words   |  5 PagesCustomer service and customer success continues to be a big elephant in the room for many businesses. While most of today’s businesses have some level of training in customer service, many don’t take customer service seriously enough. But data consistently shows that customers are increasingly focused on the level of service they receive. A majority of today’s consumers is prepared to switch if the service they receive isn’t up to standard. But what is behind the enhanced focus on customer serviceRead MoreThe Effect Of Different Stakeholders Exert At Mercedes Benz1661 Words   |  7 Pagesstakeholders exert at Mercedes Benz. The stakeholders I will be discussing is the owner of the business, customers who buy cars as they provide good quality of service, employees who help the business to perform well and making profits and the Government who support Mercedes Benz because they have been running successfully throughout the years so they want to invest money to further develop the business. On the other hand, I will make the following points in my report is by commenting on the levelRead MoreCompare Contrast Paper of a Service vs Manufacturing Business1671 Words   |  7 Pagesthe world of business t here are many different necessities. There needs to companies that special in service and others that specialize in manufacturing. While every company takes a slightly different approach to offer a product or service these approaches are necessary in order for there to be a variance and options within the business world. Capital One and DeZURIK are alike all other businesses in the sense that they both take their own unique approach in running their business in contrast toRead MoreCustomer Service Essay examples1384 Words   |  6 PagesCompanies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve cust omer satisfaction? It’s essential that companiesRead MorePandor A Successful Radio Service Essay1358 Words   |  6 Pagesof the internet’s most successful radio service. It has over 250 million registered users and around 80 million active listeners. Will Glaser and Tim Westergren started the radio service in 2005, providing users a brand new way to stream music. The station allows users to select music based on the artists they like and using an algorithm it also creates a station that plays music related to the artist or genre (Lauden Traver, 2016, p. 97). Pandora uses a Freemium business model to generate revenueRead MoreD1 Evaluate how a selected business uses e-business Essay662 Words   |  3 PagesEvaluate how successful a selected business organisation has been in preparing for the growing use of e-business. In this report the business I have chosen to evaluate is Tesco’s. Tesco’s is one of the largest supermarket stores around the world; it has 330,000 staff working in 3,146 stores, there are stores located in China, Turkey and Japan. Research shows that they have stores in 9 other different countries and 27 million people outside of the UK own their own club card to receive offers andRead MoreConceptualizing a New Product or Service Division of an Existing Business1290 Words   |  6 Pagesï » ¿ Business Model and Strategic Plan Part I: Conceptualizing a New Product or Service Division of an Existing Business Angela Mosier BUS/475 May 11, 2015 Elaine Boyle Strategic planning is a very important part of the success of any business. â€Å"Focusing a company requires thought. It won’t happen if you don’t make the time,† (Kenny, 2015). There is a great deal of planning and examining the company and the world around it in order to develop a solid and successful strategic plan. ThisRead MoreStrategic Management Important Questions1648 Words   |  7 Pages1. Define Business Level Strategy integrated and coordinated set of commitments and actions the firm uses to aim a competitive advantage by exploiting core competencies in specific product markets. indicates the choiced the firm has made about how it intends to compete in individual product markets is the core strategy - the strategy that the firm forms to describe how it intends to compete in the product market customers are the foundation of successful business level strategies and should never